Customer Feedback &
Complaints Procedure

We aim to deliver high standards of workmanship and customer service. If something is not right, please contact us so we can resolve it promptly.

Step 1 – Contact Us Directly:

Post: 19 Montacute Road, Tintinhull, BA22 8QD

We will:

• Acknowledge your complaint within 5 working days

• Investigate and respond within 14 working days

Alternative Dispute Resolution (ADR):

Renewable Energy Consumer Code (RECC)

RECC is certified through the Chartered Trading Standards Institute as an Alternative

Dispute Resolution provider.

MCS Standards Complaints:

If your complaint relates to MCS installer standards, you may contact our MCS Certification

Body:

NAPIT:

Consumer Rights Statement (TrustMark Section 4 Requirement):

We comply with all applicable UK consumer protection legislation, including:

• Consumer Rights Act 2015

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations

• Consumer Protection from Unfair Trading Regulations

Your statutory rights are not affected by our complaints or dispute resolution procedures.